Pickup/Delivery Pickup occurs at the delivery address you specify. Orders due on the Sunday of your choice will be picked up the Friday or Saturday directly preceding the delivery date. Uniforms are picked up by 8pm on Friday or Saturday and returned by 8pm on Sunday. Soiled laundry awaiting pickup should be set out in a separate bag for each order. Please set out in a location that is easy for our driver to find, or include pickup spot directions in the order's special requests box at the end of checkout. Please include hangers if you wish for your order to be hung. Otherwise, we offer plastic hangers for $2 per order. We always protect your privacy and provide no-contact pickup and delivery. You are welcome to call, text, or email any time with order concerns or questions. Washing & Drying Each order is washed separately. We wash and dry with temperatures specified by item tags. Colors are always separated from whites. We use high-quality Persil soap products, no fabric softener, and no residue/scent-free hypoallergenic dryer sheets. If an alternative washing or drying product(s) is desired, the customer must include the product and specify instructions in the order's special requests box at the end of checkout. Service Contract One student order includes up to five uniform bottoms, five tops, and two miscellaneous items. 5% off on orders for multiple children in the same household. Free shipping for orders over $100. You may add a sports jersey for an additional $6.95, and must be added with the weekly uniform order. A sports jersey order includes the jersey being washed and folded/hung, and including stain treatment/removal if needed. All sports items will be carefully inspected and a great effort will be made to remove noticeable stains. If stains are unable to be removed, we will discuss next steps with you promptly and come to a fair resolution. Our Expectations from You Items will be briefly inspected during washing, but should be free of hazardous waste and pests. Items will be returned unwashed if excessive soil, hazardous waste or pests are found on the soiled laundry.